PBF at the Association of Foreign Banks

PBF’s Phil Alcock and Kevin Mountford were at the Association of Foreign Banks’ conference this month, with Phil presenting on the topic of “Challenges and Opportunities with Customer On-boarding” for banks. In his speech, Phil looked at the changing behaviour of UK consumers and how this impacts online deposit-raising both from consumer journey and regulatory perspectives.

The on-boarding challenge is pertinent to an increasing number of banks as consumers expect to be able to open and fund an account online.   With more banks seeking deposits via retail channels, getting “online” right is paramount.

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